Work safely after a connection error

Reconnect and check

1. Restore your internet connection.
2. Reopen Captura and inspect the affected record.
3. Confirm the result before repeating a save, payment, upload or send action.

Avoid duplicate actions

A connection error does not prove an action failed. An unsaved change may not have reached your account, while a payment or message may already have been processed.

If the outcome is unclear, contact support with the feature, approximate time and error instead of submitting repeatedly.

For photography clients

After restoring your connection, reopen the link supplied by your studio. Ask the studio for help if it no longer works.