An email or reminder has not arrived

Check these first

1. Confirm the recipient’s email address in the relevant client record.
2. Ask the recipient to check spam or junk and search for the studio’s message.
3. Review the document’s current status and any error shown.
4. If the workflow offers a resend control, use it only when you intend to send another email.

Sent does not always mean delivered

A sent status records a sending action. It does not confirm that the email reached the recipient’s inbox. Avoid repeatedly sending the same message.

What to send support

Include the document type, approximate send time and error. Do not forward private portal links or document contents. Photography clients should ask their studio to investigate.