Get help from Captura

Contact Captura

Email support@captura.pro for help using Captura. Include the account email and studio name so we can identify the right workspace.

Help us understand the problem

1. Name the feature or page you were using.
2. Describe what you expected and what happened instead.
3. Include the approximate time, your time zone, browser and device.
4. Add the exact error message or a screenshot with private details removed.

If you are a photography client

Contact your photography studio first for booking changes, payments, gallery passwords or photo delivery. Your studio controls the records and photos it shares with you.

Keep your details safe

Never send passwords, verification codes, card details or private access links. We do not publish a guaranteed response or resolution time.