Sign in and reset a forgotten password

Use the sign-in page for studio access and password recovery for an email/password account.

Before you start: Studio account holders. Photography clients should use the portal their studio provided. No password or verification code should be shared with support.

1. On the sign-in page, use your email and password or Sign in with Google if that is your account's login method.
2. For a forgotten password, select Forgot your password?, enter your account email, and select Send Reset Link.
3. Open the recovery email, enter and confirm a new password, and submit the reset form.
4. After the success message, select Continue to sign in.

What happens next

A successful reset updates the password and returns you to sign-in.

Things to know

The new password must have at least 8 characters and match its confirmation. A reset link can become invalid or expire; simply visiting the reset page is not sufficient.

If something goes wrong

For an invalid or expired link, use Request a new reset link. If the screen says the password was updated but sign-out failed, follow its retry instruction; do not assume the password update failed. Escalate persistent login or recovery errors without sending the reset link.